Frequently Asked Questions – What Users Need to Know

To find certain answers related to Virtual Malaysia, go through this page. These most frequently asked questions are from Malaysian players, which many users, mostly those new to gambling, find extremely helpful. We truly hope that you find the information provided useful and that it makes your journey on Virtual Malaysia a pleasant one.

Why should I read casino reviews?

Gamblers with an eye for caution will always check the site they’re going to use carefully before playing. Online casinos aren’t all trustworthy, especially some Malaysian sites. Hence, it is not really a good idea to trust every casino that claims to have a legitimate gaming license. Our honest casino reviews will help you find the right platform, one that operates transparently under strict regulatory guidelines and promotes safe gambling. Also, we will help you identify casinos with the most generous deals as well as compare their pros and cons.

Is my information protected at Virtual Casino?

Our website, like others today, collects cookies, such as what browser you are using or how long you spend on our website – this information helps improve our platform’s performance. Due to regulatory requirements, such as those set by our regulators, Virtual Malaysia is legally required to retain player data for a minimum of 3 years from the last activity. The point is, you do not need to worry about your data being collected and stored. Virtual Malaysia only collects your data to provide better service, and we will never share your personal details with any third parties.

Where can I find confidential help and support?

Let us know if you have a problem gambling! Virtual Malaysia is indeed promoting online gaming, but that doesn’t mean we don’t care about responsible gambling. If you’re seeking confidential support, GamCare is known for providing helpful advice, the right information, and instant services for anyone affected by gambling issues. You can explore various support options through GamCare’s official website, including financial tools to block gambling transactions.

Can I use this site while browsing in incognito or private mode?

Yes you can. Feel free to access this site using an incognito or private browser. For those who don’t know what we’re talking about, let us explain. These modes allow a user to browse without storing history, cookies, or cached data on his or her device, resulting in a higher level of privacy. However, note that this won’t affect your overall online security, and all site security protocols will still apply.

How do experts at Virtual Malaysia rate online casinos?

Take comfort in knowing you’re backed by experts who’ve done all the legwork for you! Our team pierces through the hype to dig deep into what really matters to players. To give you the lowdown, we evaluate casinos across seven key areas. Each area is weighted based on what we believe players value most. We put a premium on safety and fairness (20%) because peace of mind is priceless. Then we move on to Casino Promotions (15%) and Game Selection (15%) – because who doesn’t love a generous bonus or a great selection of games?

We also consider Payment Options & Payout Speed (15%) as well as Customer Support (15%) to ensure hassle-free transactions and top-notch support. Also included are Localization (10%) to make sure Malaysian gamers feel right at home and Mobile Friendliness (10%) for those who enjoy a little action on the go. 

What steps should I take to ensure my safety on this site and other gambling platforms?

We want our readers to stay safe! To prevent unauthorized access to your personal information, you need to make sure that your device is updated with the latest operating system patches and updates. You can:

  • Install reliable anti-virus software.
  • Keep the software regularly updated to protect your desktop and mobile devices from malware. 
  • Be careful of links and pop-ups. Do not click into what seems to be an unreliable source.

For more detailed advice, please refer to the National Cyber Security Centre (NCSC) website.

What is the process for writing casino reviews at Virtual Malaysia?

The process of creating a flawless casino review involves, obviously, thorough research and comprehensive analysis. 

  • Examination – The writer will begin exploring the central aspects of a casino, e.g. licensing, game variety, payment options, promotions, fair play, and mobile compatibility.
  • Evaluation – At this stage, user feedback and personal experiences are taken into account in order to render the review correct and impartial as possible. 
  • Writing Process – All reviews must strike a balance between highlighting the casino’s selling points and addressing its minor or major drawbacks. 
  • Fact Checking – Each review is finalized by our chief content editor, who reviews what has been written. All information within will be checked for correct facts and context.

Will Virtual Malaysia consider publishing content from website’s users?

At the moment, Virtual Malaysia does not publish user-generated content directly. But the good news is that we plan to introduce a community-driven forum similar to Reddit, where our readers can openly share their opinions and experiences about various casinos. All written works will be done with respect to the content and users of the platform in accordance with their norms and practices. Users will communicate with other users, see what is trending, and what other users think – and all these must be done following the guidelines laid down by Virtual Malaysia.